General FAQs
- How can I get a copy of the current Details catalog?
A PDF of the catalog is available on this website under the Library tab at the top of the screen.
- How can I get product specification information?
Search the product in the search box on-line. You’ll find product specifications and other helpful materials on the individual product pages. In addition, you can contact Customer Alliance at 800.833.0411.
- How do I get a replacement for merchandise that is damaged in transit?
Contact Details Customer Alliance at 800.833.0411 with your purchase order (P.O.) number or an acknowledgement number and a copy of your bill of lading.
- What is the tracking number for my shipment?
Contact Details Customer Alliance at 800.833.0411.
- Who is the freight carrier for my order?
Contact Details Customer Alliance at 800.833.0411.
Computer Support Tools
- Does Details offer a solution for a 12” Radius application?
Yes. The Jules platform on an extended mechanism works in a 12” radius. Refer to the Details SpecCatalog or call Customer Alliance at 800.833.0411.
- How much knee space is required to mount a keyboard platform?
Most keyboard-only applications require a minimum of 20” horizontal space. Keyboard and mouse combinations require a minimum of 28” horizontal space. Refer to the Details SpecCatalog or call Customer Alliance at 800.833.0411.
- How much weight will Details Flat Panel Monitor Arms support?
Details offers a variety of flat panel arms, which support a wide range of monitor weights.
Style #
Description
Supports
CPRS
Processor Stand
up to 55 lbs.
FPASINGLE
FYI Arm single monitor
5 to 20 lbs.
CF450
Light-Duty Arm
4 to 25 lbs.
CF800
Standard-Duty Arm
10 to 22 lbs.
CF1000
Heavy-Duty Arm
12 to 29 lbs.
CFSHA
Pole Mount, Single Arm
5 to 35 lbs.
CFDHA
Pole Mount, Single Arm
5 to 35 lbs.
- How much weight will Details FYI Flat Panel Monitor Arm support?
The FYI Flat Panel Arm single monitor, FPASINGLE, supports monitors weighing 5 to 20 lbs.
- Is my monitor VESA compliant?
Please reference your flat panel monitor specifications for more information. As a rule of thumb, if your monitor is VESA compliant there will be a 3” (75mm) or 4” (100mm) square screw hole pattern on the back of your monitor (you may need to remove the base from the monitor). If you have questions, contact Customer Alliance at 800.833.0411.
- What is the minimum worksurface depth required to mount a keyboard mechanism?
Consider worksurface brackets, back panels, cable troughs, or other potential undersurface obstacles when determining clearance depth to install a track.
Mechanisms
Min. Worksurface Depth Requirement
Standard Stella
20”
Extended Stella
25”
Lift & Lock, 23” track
23”
Lift & Lock, 18” track
18”
Lift & Lock Plus, 23” track
23”
Standard Spring Assist
18”
Extended Spring Assist
21”
Fixed Mount, Standard Stella
7”*
* Fixed-mount combinations do not store under worksurface.
- What size CPU’s do the Details CPU holders accommodate?
Style #
Description
CPU Size
Supports
CPRS
Processor Stand
adjusts 3½” - 6½”W
up to 55 lbs.
CPRSL
Vertical Processor Sling
perimeters up to 53”
up to 75 lbs.
CPU
must be 11” deep
QACPUH
CPU Holder
adjusts 14¾” - 17½”H and up to 9½” wide
no weight limit
QACPUT
CPU Trolley
adjusts 5¼ -8½” wide
no weight limit
Organizational Worktools
- How much weight will Details SlatRail support?
SlatRail will support up to 100 lbs.
- How much weight will Details Slatwall support?
Slatwall will support up to 60 lbs.
Task Lighting
- As a general guideline, what are the recommended light levels for different task
Combine Details Task Lighting with proper ambient lighting to create a holistic lighting system for the worksetting. How much additional illumination is needed depends primarily on the contrast and/or size of the visual task.
Nature of Visual Task
Foot-candles Recommended
High contrast, large size
20 - 50
Medium contrast, small size
50 – 100
Low contrast, very small size
100 – 200
- What does color temperature mean?
The color a light source appears to be, ranging from "cool" (blue) to "warm" (orange-red).
- What is a footcandle?
A unit of measurement indicating how much illumination is reaching a surface.
- What is the Color Rendering Index?
The effect of a light source on the color appearance of objects, compared with their color appearance under a reference light source.
Height Adjustables
- Are other colors for the base available other than Black or Pewter?
Yes, we can do other base colors but because so many parts need to be painted it is very expensive in small quantities. Contact Custom Solutions to see if the number of tables you would like to do in a different base color is economically viable.
- Are other laminates other than the 31 listed in the literature available?
Yes, any of the standard Steelcase laminates are available through Details Customs Solutions or as Customer Own Laminate.
- Can I get the P-edge if I want to match adjacent surfaces?
We currently only offer the 3mm banding as standard. Depending on your desired table configuration we may be able to do the P-edge through Details Customs Solutions.
- Can I have the product shipped assembled?
No, because of the weight of each unit and to avoid damage in transit it is best for the product to be assembled on site and then set into place.
- Can I order your bases only and use my own top?
Yes, contact your Details Market Manager for a list of sizes available.
- Can I use a laminate that is not part of the Steelcase palette?
Yes, we can quote laminates from any source through Details Customs Solutions.
- What do I do if I want a top size other than what is listed in the literature?
We will be glad to quote other sizes through Custom Solutions. Keep in mind that the largest size we are capable of doing is a 70” X 90” corner unit.
Special Markets
- There are currently no faq's available for this category
Sound Masking
- Is Confidante “white noise,” “pink noise,” or “sound masking”?
No. “White noise” and “pink noise” are engineering technical terms defined by ANSI standards that sound very uncomfortable. They are both unsuitable for speech privacy. “Sound masking” refers to plenum-based sound systems that are mounted inside the ceiling plenum and produce muffled, indistinct, non-uniform sound. They are complex and difficult for even professionals to tune. They are also expensive. They seldom deliver effective, comfortable privacy.
- What does Confidante do?
Confidante is a patented, clearly superior, low-voltage sound system that is ceiling-mounted, uniquely easy to install and operate, and covers any area from 100 sq. ft. to millions of sq. ft. Its unique privacy signal is a barely audible, pleasant sound that “blocks” nearby conversation to provide distraction-free work environments and certifiable privacy as required by federal, state and international privacy laws.
- What does it sound like?
Confidante’s sound quality is comfortable, uniform and unobtrusive. Its proprietary hardware and ultra-wide dispersion transducers allow Confidante to deliver the 4-channel signal which provides proven speech privacy at surprisingly low volume – 3 to 6 dBA lower than other systems.
- What is in the Confidante kit and what do I need?
Confidante speakers or “Emitters” are installed at about 1 for every 100 square feet of covered area. You don’t need to put them in conference rooms, kitchen and dining area or storage rooms. They only go where privacy is needed.
Kits contain everything needed (All components are plug and play): instructions and owners’ manual (English), control module (8”x8”x2”), 12 volt AC power supply (sits existing outlets), wireless remote control (5”x2”x.25”), ultra-wide dispersion transducers (Sets of 4 – each speaker is 3.5” in diameter x 3”H) with SlipLok feature, RJ45 plug and play ports, pre-cut 16 ft. CAT5 cables with R45 modular connectors, hole-saw (to cut ceiling mounting holes). Options (paging module or brackets for non-tile ceilings) are available. Anyone can do it.
- What is speech privacy?
According to ISO, ANSI and ASTM standards, the Department of Commerce National Telecom and Information Administration, and WEDI-SNIP, “speech privacy” is conversation that is not intelligible to casual listeners. It is defined by the Articulation Index (AI) and can be measured with portable instruments. AI measures the ratio of speech (“signal”) to background sound (“noise”). Standards offer an objective, inexpensive basis for addressing speech privacy issues raised by privacy laws.
- What is the Confidante warranty?
Confidante is warranted for five years.